If there are any problems, please notify us immediately upon receipt of order. Merchandise must be returned only with prior authorization within 30 days of receipt in "as shipped" condition, including all original and retail packaging. We cannot accept returns of rifles, two-color cords, three-color cords, personalized items, DVDs or CDs, opened books and manuals, medals with inserts, custom orders or used or altered merchandise! A 15% restocking charge will apply to all swords and sabers, as well as made-to-order Sam Browne belts and straps.
Return items to: Glendale, Attn: Returns, 12754 O'Connor Road, San Antonio, TX 78233.
*We will refund the purchase price for returned items.
*Original shipping charges are not refundable nor can they be credited unless shipment is Glendale's error. Only then will we pay return and/or replacement shipping charges.
Any refund of rifles will have a restocking fee of $25, the refund will not be authorized until the product has been reviewed by our team and there is proof of no use. Used items will not be allowed to be refunded. Only authorized refund is due to manufacturer error.
Any refund of swords will have a restocking fee of $25, the refund will not be authorized until the product has been reviewed by our team and there is proof of no use. Used items will not be allowed to be refunded. Only authorized refund is due to manufacturer error.
There will be no refund for any AGSU uniform item. We are able to swap the products if the size is not correct.
Return Request Form
Click here for Return Request Form. Please fill out the form completely and email it to returns@glendale.com. You will get by return email a Return Merchandise Authorization (RMA) number. Add the number to the form where indicated, then include the form with your merchandise so proper credit can be given.
